1 (925) 933-9696

Terms and Conditions

By placing your items with Vogue Cleaners, you agree to the following terms and conditions:

Minimum Order Size

Minimum order amount is $20. If either a wash & fold, or dry clean order minimum level is not reached, Vogue Cleaners will apply a charge for the minimum order amount.

Placed orders not dropped off

Placed orders not available for driver pick-up within the chosen time-slot will incur a $10 ‘placed but unavailable’ charge added to the respective user account. To avoid this charge, kindly ensure that placed orders are made available for driver pick-up in the selected time-slot.

Damaged Property

Vogue Cleaners exercises the utmost care in cleaning and processing garments entrusted to us and use such processes, which in our opinion are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. Vogue Cleaners’s liability with respect to any damaged items shall not exceed ten times our charge for cleaning the respective garment regardless of brand/condition. Any damaged items must be reported and returned to Vogue Cleaners for inspection within 5 business days.

Lost Items

Any lost items must be reported within 5 business days. Vogue Cleaners makes its best reasonable effort to track every item that we process and will review all lost items claims on a case-by-case basis. For any items that are determined to be lost by Vogue Cleaners, customers will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten times our charge for cleaning the respective garment regardless of brand/condition.

Loose Items

Vogue Cleaners strives hard to check items accidentally left in the garments given for laundry/Dry Cleaning. However, it is not responsible for loose items such as jewelry, watches, cash, detachable buttons, cuff-links, belts, brooches, strings, laces, hoods or loose items on garments, etc. We request customers to ensure that they check such items and remove them from the pockets of their garments before giving them for servicing. Vogue Cleaners is on no way responsible for damages caused to the garments due to presence of any afore mentioned items in their pockets.

Personal Property

Any personal property placed in a Vogue Cleaners bag that appears to have value will be removed by Vogue Cleaners and stored for 30 days. The respective customer will be informed regarding it. If items are unclaimed after 30 days, all property will be donated to local registered charity.

Turnaround Time

Service days and turnaround time vary by location. Vogue Cleaners will make its best reasonable effort to return clothes within 48 to 72 hours of drop-off. However, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service. Our shoe service takes 3 - 5 days in most cases.

Pricing

In any discrepancy between printed and online pricing, the online posted pricing will be applied.

Repairs & Alterations

All repairs and/or alterations to clothing and footwear requested by clients valued at $30 or less, after discounts and before taxes will be performed without secondary authorization. For repairs and/or alterations above this value, an email will be sent to the account holder and services will not be performed prior to receipt of his/her written approval.

Discounts, Special Pricing & Coupons

Discounts, special pricing and coupons are not combinable. Only one will be applied per order unless specifically stated in writing by Vogue Cleaners. If two are available and not combinable, the greater percentage discount listed of the two will be applied to the order. No discounts will apply to hotel customers.

Referral Codes

Each account holder is given a referral code (in format CRXXXXX). Referral codes are to be used to refer new clients to the service and to provide a discount to the referred person. Referral codes are not for use by the referring in their own account e.g. self-use. If an account is found to have used a code in this manner, Vogue Cleaners will have the right to charge to the account a fee in the same amount as the discount received.